Privacy Policy
1. Introduction
MAC East Africa Limited (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Uganda Data Protection and Privacy Act, 2019.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (mguganda.com), engage with us, or use our services. It also outlines your rights under Ugandan law.
By using our website or providing your personal data, you agree to the terms of this Privacy Policy.
2. The Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name and identification details where required
- Contact Data: Email address, phone number, physical address
- Inquiry & Transaction Data: Information submitted through forms, bookings, purchases, or service requests
- Technical Data: IP address, browser type, device information, pages visited, and usage data
- Marketing & Communication Data: Your preferences in receiving marketing communications
We only collect personal data that is necessary for the purposes outlined in this policy.
3. How We Collect Your Data
We collect data through:
- Direct interactions (forms, calls, emails, showroom visits)
- Automated technologies (cookies, server logs)
- Third parties (e.g., payment processors, analytics providers)
4. Lawful Basis for Processing
We process your personal data only where permitted under Ugandan law, including:
- Consent: Where you have given clear permission (e.g., marketing communications)
- Contractual necessity: To fulfill a request or service (e.g., booking a test drive)
- Legal obligation: To comply with applicable laws and regulations
- Legitimate interests: For business operations, provided your rights are not overridden
5. How We Use Your Personal Data
We use your personal data to:
- Provide and manage vehicle sales, servicing, and customer support
- Process bookings (test drives, service appointments)
- Communicate with you regarding inquiries or services
- Improve our website, products, and services
- Send marketing communications where you have consented
- Comply with legal and regulatory requirements
We do not sell your personal data.
6. Data Sharing
We may share your data with:
- Employees and authorized staff
- Service providers (IT, hosting, payment processors, marketing platforms)
- Regulatory authorities where required by law
All third parties are required to respect the security and confidentiality of your data.
7. Cross-Border Data Transfers
Where your personal data is transferred outside Uganda, we ensure that:
- The receiving country has adequate data protection laws; or
- Appropriate safeguards (such as contractual obligations) are in place
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
When no longer required, your data will be securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or destruction
- Alteration or disclosure
Access is restricted to authorised personnel only.
10. Your Rights
Under Ugandan law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time (for consent-based processing)
Requests can be made using the contact details below.
11. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyse traffic.
You can control cookie preferences through your browser settings.
12. Children’s Data
Our services are not intended for individuals under 18 years. We do not knowingly collect personal data from children without parental or guardian consent.
13. Contact Details
If you have questions or wish to exercise your rights, contact:
- Legal Entity: MAC East Africa Limited
- Address: Plot 13/15 First Street, Industrial Area, P.O. Box 7166, Kampala, Uganda
- Email: info@mguganda.com
- Phone: +256 312 214 644
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
Last Updated: May 2026